SHIPPING AND RETURNS
CORONAVIRUS SHIPPING UPDATE
We are working from home however our online shop is still very much open to our customers. We post our orders via Royal Mail and at this current time there may be slight delays in your delivery times due to disruption to their usual services. You can view the current International Shipping delays/suspensions here.
We endeavour to deal with your orders as promptly as possible, if you have any problems or queries please contact us via email firstname.lastname@example.org
We do not ship orders on the weekends or on bank holidays.
We currently use Royal Mail to ship our orders.
The best way to inform us of a product you would like to return is via email at email@example.com and quote your order number.
Whilst you are in possession of the goods you are under the duty to retain them and take reasonable care of them.
The products must be unopened/unused and must be returned in its original form.
You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have requested the item to be returned.
You will not have any right to cancel a purchase for the supply of any of the following goods:
• for the supply of goods or services made to your specifications or clearly personalised
• Gift Vouchers
• Items bought on Sale
Once your item/s have been returned to us, we will carry out an inspection on the products. If your returned item is satisfactory we will process the amount to be credited back to you via the method of payment you used to pay for the item. Any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.